Privacy Policy
Last updated: August 18, 2026
This Privacy Policy explains how EzPause ("EzPause," "we," "us") collects, uses, and protects information when you visit ezpause.com or use our services. It covers our website and general business practices. Health information collected as part of your clinical evaluation is separately protected under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our Notice of Privacy Practices, provided to you at intake — this Privacy Policy does not replace that notice.
Information we collect
- Contact information you provide when booking, such as your name, email, phone number, and state of residence.
- Intake and health information you provide ahead of your visit, used solely to prepare for your clinical evaluation.
- Payment information, processed through our payment provider — EzPause does not store full credit card numbers.
- Website usage information, such as pages visited and general technical data (browser type, device type), collected automatically.
How we use your information
- To schedule and provide your clinical evaluation and complete your certification paperwork.
- To process payment for services.
- To respond to employer clarification or authentication requests, but only as permitted by law and, where required, with your authorization.
- To communicate with you about your appointment, your certification, or our services.
- To improve our website and services.
How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (e.g., scheduling, payment processing, our HIPAA-compliant video/EHR platform), bound by confidentiality obligations.
- Your employer, but only to the extent you submit your own certification to them, or as permitted under 29 CFR 825.307 for authentication/clarification of a certification you've already submitted.
- Government or regulatory authorities where required by law.
Data security
We use administrative, technical, and physical safeguards designed to protect your information, including using a HIPAA-compliant platform for clinical data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data retention
We retain personal and health information for as long as necessary to provide our services and as required by applicable law and medical record-retention requirements.
[Specific retention period to be confirmed with your EHR/telehealth platform and attorney — medical record retention requirements vary by state.]
Your choices
- You may request access to or correction of your personal information by contacting us at privacy@ezpause.com.
- You may opt out of non-essential marketing communications at any time.
- Depending on your state of residence, you may have additional privacy rights under state law.
Children's privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.
Contact us
Questions about this Privacy Policy can be directed to privacy@ezpause.com or (844) EZ-PAUSE.